Personalized care wins: Rutland Medical Pharmacy among the Best in Kelowna

Kelowna has no shortage of pharmacies, with around 30 across the city. But when it comes to personalized care, Rutland Medical Pharmacy stands out, securing a coveted spot in the Best of Kelowna awards. This recognition not only celebrates the pharmacy’s dedication to its clients but also highlights an essential aspect of healthcare that large chains often overlook—time and personalized attention.

Steven Hopp, owner of Rutland Medical Pharmacy, believes that his pharmacy is “Kelowna and Rutland's best-kept secret.” This accolade is a testament to the difference his team makes daily for their clients, many of whom are drawn to the unique level of care and connection that a small, independent pharmacy can provide. Reflecting on his journey, Hopp shared, “I worked for many years in more corporate, big-box type pharmacies where I just didn’t have the time that our clients deserve.” This experience in the corporate world ignited his passion to create a space where care goes beyond quick transactions.

A pharmacy with a personal touch

For Hopp, the approach to pharmacy service at Rutland Medical is rooted in genuine human interaction. Many customers have voiced their relief at finally finding a place where they aren’t rushed. “I hear daily from customers, ‘Wow, we’re so happy we found you.’ They feel heard, their prescriptions are filled quickly, and we talk about their problems right there. It’s a basic service offering that puts people first,” Hopp explained.

Rutland Medical Pharmacy’s emphasis on human connection sets it apart from larger chains. In fact, none of the top placements in the Best of Kelowna for pharmacies were big-box stores, indicating a local preference for the personal, attentive approach that independent pharmacies like Rutland Medical provide.

Expanding access to healthcare

Rutland Medical Pharmacy also plays a vital role in expanding access to essential healthcare services. As of recent provincial legislation, pharmacists can now prescribe medications for minor ailments and birth control, alleviating pressure on overburdened clinics and doctor’s offices. Hopp explained, “There’s such a struggle for patients to get timely care, especially with long wait times for doctors.” With this new authority, Rutland Medical Pharmacy can assist clients with conditions like urinary tract infections, heartburn, minor muscle pain, eye infections, and more. These consultations are handled with the same care and attention as any other medical visit, including a necessary assessment to ensure the treatment is appropriate and safe.

For those wondering if their condition qualifies, Hopp recommends a simple online search for “pharmacist prescribing BC” to view the complete list of 21 minor ailments. This new service not only reduces the strain on healthcare resources but also allows clients immediate access to necessary treatment.

Helping clients manage their medications

Medication management can become increasingly challenging with age, especially for those on multiple prescriptions. Hopp and his team at Rutland Medical Pharmacy are proactive in helping clients stay on track. They offer compliance or “blister” packs, organized packages that separate medications by day and time, providing clarity and peace of mind for those with complex medication regimens. “It’s not about taking away independence; it’s giving it back,” Hopp emphasized. With the blister packs, clients don’t have to worry about missed doses or confusion over their medication schedule.

The pharmacy also offers refill reminders, home delivery, and even in-home medication reviews. In some cases, Hopp himself conducts these reviews, providing personalized consultations in the comfort of his clients’ homes. It’s a level of service that harkens back to the days of house-call doctors—a fitting reflection of the pharmacy’s dedication to community and care.

A community-focused approach

Hopp’s dedication extends beyond the pharmacy’s four walls. He frequently collaborates with senior living facilities, offering vaccination clinics, blood pressure checks, and medication reviews. His commitment to community engagement is clear. “I enjoy getting out into the community, whether it’s giving talks, conducting clinics, or simply helping people understand their health better,” he shared. This community-centric approach aligns with Hopp’s belief that healthcare is about much more than prescriptions—it’s about fostering a supportive, trusting relationship.

Rooted in a love for small-town feel

Though Kelowna is a rapidly growing city, Rutland still retains a small-town charm that resonates with Hopp. Originally from small towns himself, he appreciates the welcoming atmosphere and the sense of diversity that Rutland offers. “Despite Kelowna growing, Rutland almost has a small-town feel to me,” Hopp said, adding that the strong community connection makes his work even more fulfilling.

Hopp’s dedication to his clients and community shines through every aspect of Rutland Medical Pharmacy. His commitment to providing a welcoming, reliable service underscores why so many locals voted for his pharmacy in the Best of Kelowna awards.

Why Rutland Medical Pharmacy?

For anyone who feels rushed or overlooked by larger chain pharmacies, Rutland Medical Pharmacy offers a refreshing alternative. Hopp and his team are focused on solving problems for their clients, from simple prescription fills to complex medication management. “All a person has to do is give us a chance,” Hopp said, encouraging potential clients to see firsthand the difference in service. “We make it seamless, and we’re here to be a problem solver and a difference-maker for our community.”

If you’re interested in learning more, Hopp encourages visiting their website or stopping by the pharmacy, located just off the corner of Hollywood and Highway 33. With a team dedicated to community wellness, Rutland Medical Pharmacy exemplifies the human side of healthcare in Kelowna, one client at a time.

The Best of Kelowna is presented by Secure-Rite Mobile Storage. For all of the 2024 winners check out the Bestof.KelownaNow.