Morning Business Smarts | Service Design
This event has already occurred
June 20, 2017
Location: Kelowna Chamber of Commerce
Address: 544 Harvey Ave
Time: 8:00 am - 9:00 am
Website: View Website
2017-06-20 08:00:00
2017-06-20 09:00:00
America/Vancouver
Morning Business Smarts | Service Design
At this presentation, we will share ideas on the importance and economic benefit of incorporating great service experiences for businesses of any size, and how simple and affordable methods can enhance the efficiency and effectiveness of your operations.
Attendees of the presentation will gain a new perspective on their business, and learn that investing in service design will enable them to:
• Reduce costs and improve efficiencies
• Test new ideas quickly at low cost
• Make and defend decisions with confidence
• Minimize the risks of new products and services
• Achieve organizational buy-in easier
• Develop a culture of innovation and success
• Be productive, not busy
• Become a market leader
Member Price - $10 includes tax.
Hot and cold beverages will be provided.
About the Company
Nucleus Strategies is a Kelowna based consulting firm that specializes in improving business performance for our clients in the manufacturing, hospitality, retail, professional services, and tourism sectors using Service Design.
Combining design, strategy, and functional business expertise, we create experiences that customers love. Our proven method solves strategic, product and process issues to dramatically improve the bottom-line.
We believe that how organizations deliver their customer experience is now as important as their products. Unlike traditional marketing agencies that focus on tactical elements, we provide breakthrough insights for improving customer experience, and yields significant benefits for attracting and retaining customers.
About the Presenters
Sean Shepherd
Sean has spent the past 15 years working in and around communications. After a successful academic career in theoretical linguistics and cultural theory, he began his career in publishing and copywriting before pursuing graphic design. He's worked for brands and agencies of all shapes and sizes - from Microsoft and SAP to Maxim Magazine. These days, when he's not skiing, playing soccer, or making strange multi-media stories, he avidly pursues the intersection of all his intellectual passions – Information Architecture and U/X Design.
James Grieve
James is a certified management consultant (CMC) with a can-do approach to business. James is passionate about creating and implementing innovative service experiences that people love, and combines his knowledge of strategy, functional business expertise, and design to do so.
He has extensive experience and expertise in working with clients in a variety of industries to develop strategy, enhance brand awareness, generate leads, support sales teams, and grow their business. His strengths are building trust by listening to and connecting with people to quickly address their needs, and focus on defining and enhancing their objectives.
His career has been well balanced among management consulting, strategic planning, marketing strategy, project management, B2B and B2C sales, business development, and entrepreneurial management, with a particular emphasis on building, nurturing, and sustaining client relationships.
About the Business Smarts Series
The Business Smarts Series is a monthly seminar series, alternating between a morning session and a noon session. Held in our boardroom, the smaller group setting allowes for a different style of networking for those looking to get out and meet new members, while leaving with valuable business knowledge from the presentation by an industry professional.
Kelowna Chamber of Commerce 544 Harvey Ave
events@kelownanow.com
At this presentation, we will share ideas on the importance and economic benefit of incorporating great service experiences for businesses of any size, and how simple and affordable methods can enhance the efficiency and effectiveness of your operations.
Attendees of the presentation will gain a new perspective on their business, and learn that investing in service design will enable them to:
• Reduce costs and improve efficiencies
• Test new ideas quickly at low cost
• Make and defend decisions with confidence
• Minimize the risks of new products and services
• Achieve organizational buy-in easier
• Develop a culture of innovation and success
• Be productive, not busy
• Become a market leader
Member Price - $10 includes tax.
Hot and cold beverages will be provided.
About the Company
Nucleus Strategies is a Kelowna based consulting firm that specializes in improving business performance for our clients in the manufacturing, hospitality, retail, professional services, and tourism sectors using Service Design.
Combining design, strategy, and functional business expertise, we create experiences that customers love. Our proven method solves strategic, product and process issues to dramatically improve the bottom-line.
We believe that how organizations deliver their customer experience is now as important as their products. Unlike traditional marketing agencies that focus on tactical elements, we provide breakthrough insights for improving customer experience, and yields significant benefits for attracting and retaining customers.
About the Presenters
Sean Shepherd
Sean has spent the past 15 years working in and around communications. After a successful academic career in theoretical linguistics and cultural theory, he began his career in publishing and copywriting before pursuing graphic design. He's worked for brands and agencies of all shapes and sizes - from Microsoft and SAP to Maxim Magazine. These days, when he's not skiing, playing soccer, or making strange multi-media stories, he avidly pursues the intersection of all his intellectual passions – Information Architecture and U/X Design.
James Grieve
James is a certified management consultant (CMC) with a can-do approach to business. James is passionate about creating and implementing innovative service experiences that people love, and combines his knowledge of strategy, functional business expertise, and design to do so.
He has extensive experience and expertise in working with clients in a variety of industries to develop strategy, enhance brand awareness, generate leads, support sales teams, and grow their business. His strengths are building trust by listening to and connecting with people to quickly address their needs, and focus on defining and enhancing their objectives.
His career has been well balanced among management consulting, strategic planning, marketing strategy, project management, B2B and B2C sales, business development, and entrepreneurial management, with a particular emphasis on building, nurturing, and sustaining client relationships.
About the Business Smarts Series
The Business Smarts Series is a monthly seminar series, alternating between a morning session and a noon session. Held in our boardroom, the smaller group setting allowes for a different style of networking for those looking to get out and meet new members, while leaving with valuable business knowledge from the presentation by an industry professional.
