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Moments of Power in Customer Service with Dr. Mark Colgate

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February 8, 2019

Location: Kelowna Yacht Club
Address: 1370 Water Street
Time: 8:00 am - 11:00 am
Website: View Website

2019-02-08 08:00:00 2019-02-08 11:00:00 America/Vancouver Moments of Power in Customer Service with Dr. Mark Colgate In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s business to-business, business-to-customer or government-to-citizen. He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and TELUS. $25 fee includes breakfast. Kelowna Yacht Club 1370 Water Street events@kelownanow.com
In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s business to-business, business-to-customer or government-to-citizen. He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and TELUS. $25 fee includes breakfast.



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