Moments of Power in Customer Service with Dr. Mark Colgate
This event has already occurred
February 8, 2019
Location: Kelowna Yacht Club
Address: 1370 Water Street
Time: 8:00 am - 11:00 am
Website: View Website
2019-02-08 08:00:00
2019-02-08 11:00:00
America/Vancouver
Moments of Power in Customer Service with Dr. Mark Colgate
In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s business to-business, business-to-customer or government-to-citizen. He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and TELUS. $25 fee includes breakfast.
Kelowna Yacht Club 1370 Water Street
events@kelownanow.com
In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s business to-business, business-to-customer or government-to-citizen. He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and TELUS. $25 fee includes breakfast.