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Hero Security's success is client retention.
"We still have the two original clients we had when my wife, Kamaljit, and I started Hero Security in 2006," says co-owner Harjit Toora with a smile.
"Once we have a client they tend to be satisfied and tend not to leave."
Harjit also lists exceptional service, fast response times and being a locally owned-and-operated company as keys to Hero Security's success.
"If you have a crisis like a fire or flooding or a break-in we can have a security guard there in one to two hours with our express guard service," explains Harjit.
"It's a service no other company in the Thompson Okanagan has."
Harjit is hands-on, making his company even more local and responsive.
"Our clients don't have to wait for decisions to come down from head office in Vancouver or Toronto because Hero is based here and all decisions are made locally for fast and effective service," says Harjit.
From those two original clients 15 years ago, Hero Security has grown to have over 100 clients at any given time and 70 staff.
It's service offerings have also grown to include everything from mobile patrol services (such as alarm response and interior and exterior premises checks), construction site security and emergency express service to apartment complex, special events and parking and parking lot security.
Some of Hero Security's best-known clients are Kelowna Minor Hockey, the City of West Kelowna, Central Okanagan Regional District, Greyback Construction and Norson Construction.
For Kelowna Minor Hockey, Hero security guards check peoples' vaccine passports to enter arenas.
For the City of West Kelowna, Hero security guards open and close parks and provide event security and emergency response.
For the regional district, Hero security guards monitor right of ways in flooding and fire zones.
And, Hero guards provide construction site security for Greyback and Norson.
In the past year, Hero has doubled its business for a number of reasons.
There's a labour shortage and companies that can't hire their own security guards turn to Hero; coming out of COVID businesses are busier and need more security; recent fires and floods have increased the need for security services; and vaccine passport checks require personnel.
Hero's industry-leading service and customer satisfaction has garnered many awards, including the 2020 and 2021 Consumer Choice Awards for business excellence; the 2021 Corporate Vision magazine's Canadian Business Awards for best guard services, best mobile security and most reliable security service provider in BC; and a Quality Business Award for best security services in Kelowna.
Hero Security is also community minded and provides discounted and free security services to charities and donates to Canadian Blood Services, Crime Stoppers and John Howard Society.