A Day in the Life of Dr. Mark Provencher: Behind the Scenes at the Clinic

_{This video series is sponsored by Kelowna Dental Solutions.}

Dr. Mark Provencher of Kelowna Dental Solutions opens up about his typical day on this latest episode. As the first to arrive at the clinic, he follows a routine that includes turning on the lights, making coffee, and preparing for the day ahead. His mornings are often quiet, allowing him to review the day’s schedule and identify potential pinch points. Despite this preparation, he approaches each day with flexibility, treating it as a series of individual interactions rather than a set schedule.

A key aspect of Dr. Mark’s daily routine involves extensive communication. He emphasises the importance of explaining procedures to patients in a way that makes them feel informed and in control. This approach not only helps alleviate patient anxiety but also builds trust and engagement. His commitment to clear communication extends to his team, with morning meetings focusing on scheduling and patient needs, ensuring everyone is aligned and ready for the day.

Dr. Mark's approach to handling unexpected situations demonstrates his adaptability. He recognises that true emergencies are rare, and often what appears urgent is simply a need for reassurance. By prioritizing and triaging, he ensures that urgent cases are managed appropriately while maintaining overall clinic efficiency. This mindset is rooted in a philosophy of treating others as he would like to be treated, fostering a compassionate and responsive environment.

In terms of growth, Dr. Mark reflects on how his approach has evolved over time. While new technologies like lasers and 3D imaging have transformed dental practice, he finds that his personal growth and alignment with core values have been the most significant changes. This evolution helps him provide better care and maintain a positive work culture. Even after a hectic day, he takes time to reflect, always aiming for improvement while ensuring a balance between work and personal well-being.