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Water Quality Advisory for City of Kelowna

A Water Quality Advisory has been issued for all customers in the City of Kelowna water utility. A Water Quality Advisory alerts residents that there is a modest health risk associated with consuming water.

During a Water Quality Advisory, the Interior Health Authority makes the following recommendations:

Who should take precaution:

People with weakened immune systems or chronic illnesses
People under 12 and over 65 years of age
People wishing for additional protection

How to take precaution:

Boil water for one minute, then store in clean covered containers in your refrigerator. Be sure water is cool before drinking to avoid burns or scalds.
Use filtered or distilled water
Use an alternative water resource (e.g. bottled water)

The advisory is issued due to higher than normal turbidity levels at water intakes. The advisory will remain in effect until further notice.

“Interior Health has been notified and we will be monitoring turbidity levels at all City pump stations,” said Ed Hoppe, Water Quality and Customer Care Supervisor.

"We are seeing unprecedented water levels and flows into Lake Okanagan. With that comes fine sediment that has raised the turbidity levels at our intakes marginally above drinking water guidelines. As a result, we have adjusted our UV disinfection and chlorine levels to ensure that we continue to maintain a clean, coliform bacteria free system. At this time, the advisory is solely based on the elevated turbidity level,” said Hoppe.

Kelowna Utility requests that water consumption be limited to essential use only during this advisory to allow for increased line flushing and assist with reducing the amount of time to rescind the notification. This includes restricting irrigation and outdoor water use as well as any unnecessary indoor usage. Residents will be updated as more information becomes available.

Owners of public facilities and business are required to post Water Quality Advisory notices at all sinks or drinking water fountains accessible to the public.

A Water Quality Advisory notice is available here and can be printed on standard letter size paper and posted until further notice.

CARO is offering free water testing to those worried about their water. Learn more about that by clicking here.

What do I have to do as a business for a Water Quality Advisory and what the difference is between the Alerts below.

About the City of Kelowna Water Utility

The City of Kelowna system supplies water to more than 60,000 residents and more than 1,700 industrial, commercial and institutional properties in north, central and south Kelowna. The raw water source is Lake Okanagan.

The City of Kelowna ensures the quality of drinking water in the municipal water utility meets or exceeds standards set by Interior Health Authority.

The utility’s source-to-tap water management approach includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency.

Types of Alerts

Water Quality Advisory - Used in situations in which the public health threat posed by the water supply system is modest, and actions can be taken to reduce the risks through means other than requiring a Boil Water Notice or Do Not Use Water Notice.

Boil Water Notice - Used in situations in which the public health threat posed by the water supply system is significant and the nature of the threat is one that can be effectively addressed through boiling of the water.

Do Not Use Notice - Used in situations where a significant public health threat exists in relation to the water supply system, and the threat cannot be adequately addressed through a Water Quality Advisory or Boil Water Notice.

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